Below is the link to the interview. The link will take you to "Open Drive". Please download and open the file (MP3).
https://od.lk/f/Ml8xMTY2NDg1Njhf
The most interesting insight provided by interviewee #2 is the importance of flooring materials such as rugs in personalizing guests' experience. I overlooked the importance of this feature and as such, the interview provided valuable information. I enjoyed conducting the interview.
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