Below is
the link to the interview. The link will take you to "Open
Drive". Please download and open the file (MP3).
https://od.lk/f/Ml8xMTc4Nzc0ODFf.
The most interesting insight from the interview is the
use of several alternatives to reduce bottlenecks in the service delivery
system for my venture. This bottleneck
occurs at check-in. Ms. Jung suggested
the use of mobile devices for check-ins which would reduce the amount of guests
checking in person at the front desk, the point of potential bottlenecks. Checking in/registering groups at a location
other than at the front desk was also a very useful insight provided. I felt good during the interview process
which underscored the need for good listening skills as my interviewee spoke
very softly.
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